Our Customer Comes First

Customer satisfaction is of paramount importance to us. We do our best to achieve high satisfaction from first contact. We believe that high customer satisfaction levels are dependent on a honest and clear delineation of all activities. It is our goal to define the essential details of a program including: program goals, expectations, deliverables, schedule, cost, risks and their allocation early-on and keep our customer advised of any changes

At early program stages, when detailed program definition is unavailable our Preliminary Assessment helps our clients define these important aspects. Identification of risks follows an established procedure of feasibility assessment and selection of risk reduction alternatives. Methodical program definition allows us accurate resource allocation and selection of appropriate contingency plans to cover risk areas. Transparent program management keeps our clients continually informed with regard to progress risk and accrewed costs. Customer satisfaction is polled throughout a program to insure high level of conformance and introduce valuable corrective actions as needed.